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Powerful Phrases for Effective Customer Service

ebook

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.

In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

  • how to assess circumstances,
  • choose one of many appropriate responses,
  • and confidently and consistently deliver customer satisfaction.
  • Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.

    By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles—you’ll strengthen all facets of your customer service.


    Expand title description text
    Publisher: HarperCollins Christian Publishing

    Kindle Book

    • Release date: August 22, 2023

    OverDrive Read

    • ISBN: 9780814420331
    • Release date: August 22, 2023

    EPUB ebook

    • ISBN: 9780814420331
    • File size: 781 KB
    • Release date: August 22, 2023

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

    Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.

    In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

  • how to assess circumstances,
  • choose one of many appropriate responses,
  • and confidently and consistently deliver customer satisfaction.
  • Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.

    By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles—you’ll strengthen all facets of your customer service.


    Expand title description text